Privacy Policy
Last updated: 16/07/2026
1. Purpose and Commitment
At EnoTourismClub, we are committed to handling personal data responsibly and transparently. This Data Usage Policy explains in detail how and why we use personal and non-personal data when operating our tourism and wine experience booking platform. As an intermediary seller, our role is to connect customers with independent service providers such as wineries, tour operators, and hospitality partners.
We ensure that all data processing activities are conducted in accordance with applicable data protection laws, including the GDPR, and follow principles such as lawfulness, fairness, transparency, data minimization, and security.
2. Scope of Application
This Policy applies to all individuals who interact with EnoTourismClub, including customers making bookings, users browsing the platform, and partners providing services. It governs data collected through the website, mobile interfaces, customer support channels, and third-party integrations.
Whether you are simply exploring wine experiences or completing a booking, this policy explains how your data is used throughout your interaction with our platform.
3. Categories of Data Collected
EnoTourismClub collects different types of data depending on how you use the platform. This includes identity and contact details that allow us to identify and communicate with you, as well as transaction data related to bookings you make. When you engage with our marketing communications or provide feedback, we may also collect marketing and communication data to improve our services and tailor our offerings.
4. Detailed Data Usage Purposes
4.1 Booking Facilitation and Service Delivery
The primary use of your data is to enable the booking and delivery of tourism services. When you make a reservation, EnoTourismClub uses your information to process the booking, generate confirmations, and share necessary details with the selected service provider.
For example, if you book a wine tasting or vineyard tour, we transmit essential details such as your name, contact information, and booking preferences to the winery or tour operator so they can deliver the service effectively. This data sharing is limited to what is strictly necessary.
4.2 Account Management
If you create an account, we use your data to maintain your profile, authenticate your identity, and allow you to access booking history and saved preferences. This ensures a smoother and more personalized user experience, enabling you to manage your bookings, update personal details, and reuse information for future reservations.
4.3 Payment Processing
EnoTourismClub uses your data to facilitate secure financial transactions. Payments are processed through MONEI, our payment service provider, and we only share the data necessary to confirm and validate transactions (such as amount, currency, order reference, and billing details). We also use transaction data to manage refunds, cancellations, and disputes. Importantly, we do not store full credit or debit card details — these are collected and processed directly by MONEI, reducing the risk associated with payment data.
4.4 Customer Support
Your data allows us to provide effective customer support throughout your journey. Whether you have a question before booking or need assistance during your trip, we use your information to respond to inquiries, resolve issues, and communicate updates. Support communications may include emails, phone calls, or in-platform messages related to your bookings or requests.
4.5 Personalization and Recommendations
EnoTourismClub aims to deliver a tailored user experience. We use your browsing behavior, preferences, and past bookings to recommend relevant wine tours, tastings, and travel experiences. This personalization helps you discover experiences that match your interests. While this may involve profiling, it does not result in automated decisions that have legal or significant consequences for you.
4.6 Marketing and Promotions
With your consent, we may use your data to send promotional content, such as newsletters, special offers, and curated wine tourism experiences. We may also use data to measure the effectiveness of marketing campaigns and improve our communication strategies. You retain full control over marketing preferences and can opt out at any time.
5. Data Security
EnoTourismClub has implemented technical and organizational measures to protect your personal data against loss, misuse, alteration, unauthorized access, and theft. Our platform uses Supabase with Row Level Security (RLS) policies to ensure that users can only access data they are authorized to view. Authentication is handled securely through Supabase Auth.
6. Data Sharing
Your personal data will not be disclosed to third parties without your express consent, except in the following circumstances:
- Booking requests — your contact details are shared with the winery or tour agency you are booking with, so they can confirm and manage your reservation
- Payment processing — transaction and billing data necessary to process your payment is shared with MONEI, our payment service provider
- Service providers — we use trusted third-party services (Supabase for data storage, IONOS for email delivery, Vercel for hosting) that process data on our behalf
- Legal requirements — when required by courts or competent authorities under applicable law
7. Accuracy of Data
You are responsible for ensuring that any personal data you provide through EnoTourismClub is truthful, accurate, complete, and up to date. You may update your profile information at any time through the Settings page.
8. Your Rights
You may exercise your rights of access, rectification, erasure, restriction of processing, data portability, and objection regarding your personal data by contacting us at:
Global Wine Tourism Organization (GWTO)
Calle de Ayala, 45 — 28001 Madrid, Spain
Email: info@enogastrotourism.com
To unsubscribe from marketing communications, you may send an email from the address you wish to unsubscribe with the subject line "Unsubscribe", or use the unsubscribe link included in every marketing email.
9. Data Retention
We retain your personal data for as long as your account is active or as needed to provide you with our services. Once the relationship has concluded, data will be retained only as required by applicable legal obligations and deleted when no longer necessary for its original purpose.